Customer Service

 

Shipping & Delivery

  • Website orders are processed for fulfillment first thing in the morning each business day, therefore orders received over the course of each day and night are not processed until the following morning. Orders for in-stock items will ship no sooner than the day after the order is placed. Please keep this in mind when selecting your preferred shipping method.

  • Items purchased will be sent by UPS next day. Upon payment confirmation, you will receive a copy of the tracking number (if applicable) and confirmation that the package has been shipped. Make sure to add your Email address, or telephone number on your account in the event that there is a need to contact you in regards to shipping.

  • Serialized items (complete firearms, lower receivers, etc) can only be sent to holders of a Federal Firearms License issued by the Bureau of Alcohol, Tobacco and Firearms.  Such items require Adult Signature and UPS/USPS fees will apply.

 

Privacy & Security

  • This privacy policy sets out how BuildAR, LLC uses and protects any information that you give BuildAR, LLC when you use this website. BuildAR, LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BuildAR, LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

Returns & Replacements

If you are not entirely satisfied with your purchase, we're here to help. Please read the guidelines below for our return policies and procedures.

  • General Policy

All items returned must be in new, unused condition including all packaging contents. A 10% restocking fee applies to orders being returned to the original payment method. Original shipping charges are non-refundable and returnee is responsible for return shipping. We do not accept returns on used, blemished (purchased as blem), or custom engraved/laser etched items.. Attempted returns on non-refundable items will be sent back at the shipper's expense.

  • Exchanges & Store Credit

Orders being exchanged or returned to store credit will not be charged a restocking fee. To ensure your exchange is handled properly, please contact us at 513-685-6406 or send an email to Sales@BuildAR-15.com

  • Warranty

If for any reason you have a warranty issue with one of our products, please contact us at 513-685-6406 or send an email to Sales@BuildAR-15.com. Describe your situation, take some detailed photographs, and include your name and order number or transaction id. One of our technical specialists will then review your claim and contact you within 3-5 business days.

  • Damaged Items

All claims regarding damaged or blemished products need to be submitted to Sales@BuildAR-15.com for review within 72 hours upon receiving the shipment.

  • Failed background check

There will be a 30% restocking fee on all lower receivers returned because of failed background checks.

 

Ordering

  • Every reasonable effort has been made to ensure that all product photographs, descriptions and specifications on this website are accurate. However, inadvertent errors may occur, and changes in design or materials, due to our continual effort to improve products, may result in some change in specifications before subsequent publications are issued. Defense Solution Group Inc. reserves the right to modify or change specifications without notice.

 

Payment, Pricing & Promotions

  • Payments will be securely processed through PayPal by Credit card or from an already active Paypal Account.

  • All pricing is subject to change. No partial refunds will be given due to purchasing an item prior to a special sale or promotion.

  • All Firearms Giveaways are subject to applicable Form 4473 for firearms purchase. If winner of said firearm is unable to receive firearm due to unforseen issues with background check, then a new winner will be chosen at random.

  • Any and all Giveaways are subject to Federal, State, and Local laws and restrictions.

 

Viewing Orders

  •  You may view your order on your account home page.

 

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